Terms and Conditions
1.1 Acceptance of our quote or services agrees to the following terms and conditions.
1.2 The Internet and service to the internet are not owned or controlled by iknowit LTD. We will use all reasonable endeavours to make our Services available. However, our Services rely on us using networks and Services owned by other companies. As a result, we cannot promise that our Services will always be online or fully functioning.
1.3 We do not take responsibility for any issues that effects an otherwise reasonable standard of service from CDN (content delievery network) platforms like Youtube, Facebook, Vimeo, Zoom, Teams etc. As iknowit LTD do not own or control any of these service providers. However we will endevour to resume normal service asap.
1.4 If our Services are unavailable for any reason, we will endeavour to restore them as soon as possible. Internet outage is outside our control. This may affect live-stream however on the rare occasion this happens, we will endeavour to get the family a backup copy to the best we can provide under the circumstance.
1.5 iknowit LTD will store all related data/material to a service/event for 30days post service/event completion. Thereafter, content is deleted and unrecoverable. Please ensure you store a copy "personally" somewhere safe, iknowit LTD take no responsibility if this is lost.
2.1 This quote is valid for 14 days unless stated otherwise. Prices are quoted in New Zealand Dollars. Prices do not include GST or freight. GST will be calculated based on the invoice date. Should iknowit LTD incur additional costs due to exchange rate fluctuations after the date of this quotation, iknowit LTD may alter its price accordingly.
2.2 All products and services supplied by iknowit LTD under this quotation are provided in accordance with the iknowit LTD Standard Terms and Conditions which are available upon request (unless otherwise expressly agreed in writing) and products are provided with the manufacturers' standard warranty unless otherwise specified. The Consumer Guarantees act 1993 will not apply to any goods or services contained in this quote.
2.3 All goods and services will be payable on receipt, unless agreed by an authorised iknowit LTD reperesentative in writing. iknowit LTD is required to comply with its obligations under NZ Privacy legislation. In the event that the hardware manufacturer requires any personal information about the Customer, iknowit LTD will provide such information to the hardware manufacturer for the purposes of ensuring compliance with its reseller obligations.
3.1 You must pay each invoice by the Due Date. If you do not pay any invoice by the Due Date we may:
suspend or withhold your Service/s;
charge you a late payment fee of $5 if your invoice is unpaid 20 days or more after the Due Date, which reflects the cost to us of - recovering money owed to us;
recover from you any debt recovery costs including collection costs, revenue costs, legal fees, administration fees and/or other costs - related to late or non-payment;
require you to put in place a direct debit payment arrangement;
register your payment default with a credit reporting agency.
3.2 Method of payment: You may pay by online banking, credit card, debit card or direct debit. If you wish to pay by another method there may be an associated charge as notified by us.
3.3 If you wish to raise a genuine dispute regarding an Invoice you must do so in writing within 30 days of the date of the Invoice. We will consider any issues raised in good faith and will promptly advise you of any resolution.
3.4 If you have authorised iknowit LTD to debit your account or credit card in connection with Charges and other amounts owing on an ongoing or recurring basis, you acknowledges and agrees that iknowit LTD may without further notice, debit from the account or credit card, on the Due Date all Charges or other amounts owing until fourteen (14) days from the date that you revoke that authority.